Frequently Asked Questions
Have questions about tours, bookings, or documents? We've gathered answers to the most common questions to make your trip as smooth and worry-free as possible.
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01. What documents do I need for international travel?
For most international trips, you will need a valid passport, a visa (depending on the country), and travel insurance. We will assist you in preparing all the necessary documents for your journey.
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02. How can I book a tour?
You can book a tour through our website, by phone, or by contacting one of our travel consultants. We are always ready to help you choose the best option and make a reservation.
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03. What type of insurance should I choose for my trip?
We recommend purchasing medical insurance that covers emergency healthcare, trip cancellation, and lost luggage. Our consultants will help you select the appropriate policy based on your travel destination.
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04. Can I change or cancel my booking?
Yes, changes and cancellations are possible depending on the tour's terms and conditions. We advise you to contact us as soon as possible to discuss available options.
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05. What payment methods do you accept for tours?
We accept various payment methods including credit/debit cards, bank transfers, e-wallets, and cash. We also offer installment plans or partial payment options depending on the tour's terms.
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06. Do you offer guided tours?
Yes, we offer tours with experienced guides who will help you discover the culture and landmarks of your chosen destination. Guides are available in Russian as well as other languages.
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07. How do I choose the best destination for my trip?
We will help you choose the perfect destination based on your interests, budget, and preferences. Our consultants will offer options for relaxation, adventure, cultural trips, or family vacations.
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08. What should I do if I lose my passport or tickets during the trip?
In case of lost passports or tickets, immediately contact the nearest embassy or consulate to obtain a temporary document. We will also provide emergency contact details for any unforeseen situations.
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09. Can I travel with children?
Absolutely! Most of our tours are family-friendly. We offer special programs for children and family-friendly accommodations. Please contact us for more details.
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10. What is included in the tour price?
The tour price may include flights, accommodation, transfers, meals, excursions, and other services. Depending on the package you choose, the included services may vary, and we always provide detailed information about what's included before you finalize your booking.